Global Customer Experience Manager

We are pleased to announce an exciting job opportunity for the position of Global Customer Experience Manager.

This is a strategic leadership role responsible for ensuring outstanding post-sales customer experiences across all markets. The successful candidate will oversee global service backup operations, parts sales, and warranty processes, ensuring a seamless and efficient experience for our customers and partners worldwide.

Key Responsibilities Include:

• Leading the global strategy for service support, spare parts availability, and warranty management
• Ensuring alignment across regions to deliver consistent and high-quality post-sales service
• Driving process improvements and efficiencies in parts distribution and warranty claim handling
• Collaborating with regional teams, technical support, and sales functions to enhance customer satisfaction and retention
• Monitoring customer outcomes and service performance metrics, and initiating corrective actions where necessary.
• Managing and developing a global team of service and support professionals

Requirements:

• Proven experience in a customer service, technical support, or after-sales leadership role
• Strong understanding of service operations, parts logistics, and warranty systems
• Ability to lead cross-functional and international teams
• Excellent problem-solving, communication, and stakeholder management skills
• Proficiency in CRM, ERP, and warranty tracking systems
• A strong customer-first mindset and a drive for continuous improvement

If you are interested in applying for this role, please send your CV and a brief cover letter outlining your qualifications to Tracy Lloyd, Executive Assistant, tracy.lloyd@wessexintl